By accessing and using HeroUP, you agree to comply with these Terms and Conditions. If you do not agree with any portion of these terms, please discontinue use of the website.
Website Use
Users agree to:
- Use the website lawfully.
- Avoid unauthorized access attempts.
- Not copy or reproduce website content without permission.
- Respect intellectual property rights.
Intellectual Property
All website content, including text, graphics, logos, design elements, and original materials, is protected by applicable copyright and intellectual property laws.
Third-Party Products
HeroUP reviews products offered by third-party companies. We do not manufacture, warehouse, ship, or directly sell most products featured on this website.
Product availability, pricing, guarantees, and promotions remain the responsibility of the respective product vendors.
Shipping Policy
Shipping policies vary depending on the product manufacturer, vendor, and fulfillment provider.
General shipping guidelines include:
- Orders are typically processed within 1–5 business days.
- Delivery times may vary depending on location and carrier.
- International shipments may require additional processing time.
- Customers will receive tracking information when available.
- Shipping delays caused by weather, customs, or carrier issues are beyond our control.
For specific shipping questions, customers should contact the vendor responsible for fulfilling the order.
Refund Policy
Refund eligibility is determined by the official product seller and payment processor.
Customers seeking refunds should:
- Review the refund policy displayed on the product’s official website.
- Contact the payment processor or vendor directly.
- Retain purchase receipts and order confirmations.
- Submit refund requests within the applicable refund period.
Approval, denial, or processing of refunds remains solely at the discretion of the vendor according to their published policies.
Limitation of Liability
HeroUP shall not be liable for losses, damages, delays, inaccuracies, or issues arising from purchases made through third-party websites.
Changes to Terms
We reserve the right to modify these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of updated terms.
Contact Information
Website: https://en-eng-hero-up.com/
Support Email: contact@heroup.com
Address:
4217 West Harbor Lane,
Tampa, FL 33614,
United States
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)
Saturday – Sunday: Closed